Lisa U.Circleville, OH

"Northland builds refrigerators for both industrial (laboratory), commercial (restaurant/bar) and home use. We purchase a 48" Cabinet model for our dream kitchen in 2005. We loved Northland's simplicity (no ice/water in the door) heavy duty shelves and simple design. So many refrigerators with all the fancy storage options have TERRIBLE space utilization. Anyway, we woke Sunday morning to find the temperature in our freezer was 40 degrees. We are pretty handy and figured out that the condenser fan was not working. We set up a box fan to supplement the cooling of the coils. A few hours later, we were back to a satisfactory temperature so we bought ourselves time to place a non Sunday emergency repair call.

We called several appliance service companies this morning and it turns out appliance repair people don't like working on cabinet refrigerators. The company we purchased our appliances from had also offered service but has since gone out of business. Out of desperation we finally called Northland. We told them what was wrong and they told us what part we needed and offered to walk it through to their shipping department to get it out TODAY so we can have it before the holiday.

The Northland repair tech was pretty impressed with our temporary fix and our diagnostics of the issue and said 'you sound pretty handy, you could fix this yourself'. He explained what we needed to do and offered phone support if we need assistance after receiving the part.It is nice to find that 8 years after the purchase that you are still happy with the company. This was an investment and not just a refrigerator. It is built into a wall of cabinets and has a custom front, so it would be a challenge if it needed to be replaced. It was nice to find out that we can also purchase an entire new cooling unit if need be in the future."